Park Policy

Guest code of conduct

We strive to provide a welcoming and safe place for people of all ages and walks of life to camp. Trinity Islands is a place where our guests can get back to nature and relax.

We ask that all guests limit noise between the hours of 10pm and 6am. At all other times we encourage our guests to be mindful of each other. Should we be called to your campsite after 10pm as a result of undue noise, you may face eviction from the park.

In the interests of guest enjoyment and safety, we do not allow generators to be used at any time.

The use of motorised craft (other than electric propulsion) is prohibited on our lake.

Our park is for overnight guests only – WE DO NOT ADMIT DAY VISITORS. All guest visitors must park at the office and notify park staff. Visitors cannot take part in lake activities such as swimming and fishing, and there is a strict limit of four guests per site. Visiting hours are between 11 am and 4 pm.

Although we are a large park, it is important our guests abide by our speed limit of 10klm per hour through the main park area and 20klm per hour on the park’s main road. We do not give warnings, if you can’t stick to the speed limit, you can’t stay at our park.

While we do our best to accommodate a preferred site, these are not guaranteed.

Check-in and Check-out

Site Check-in is from 12noon.

Cabin Check-in is from 2pm.

Checkout is strictly 10am.

Sites must be left clean and free from rubbish, wood chips, coals and pet excrement upon departure.

No Party Policy

We do not allow loud music, noisy parties, offensive language or the excessive consumption of alcohol. Management reserves the right to evict any individual or group from the park who is considered to be in contravention of this policy. Evictions will result in forfeiture of all monies paid to Trinity Islands Holiday Park irrespective of the length of stay.

Cancellation/ Refund/ Booking Policy

  • Refunds of deposits and fees paid are available from Trinity Islands Holiday Park in accordance with the cancellation conditions below. All cancellations and/or refund requests must be provided in writing.
  • NO REFUND or CREDIT is provided for early departure, this includes unfavourable weather conditions.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee of $30 will be charged. Alternatively, deposit payments can be credited to a future booking if returning within 12 months of the initial cancellation.

Peak Season Cancellations

  • Cancellation of Peak Season (school holidays and public holidays) providing more than 30 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee. Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

Off Peak Season Cancellations

  • Cancellations during low season providing more than 7 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee. Cancellations inside 7 days of the scheduled arrival date will result in forfeiture of all monies paid.

Refund Conditions

  • Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded through the same process (usually to a credit card account) as the original payment was made.

PLEASE NOTE: please allow up to 7 days for refunds due to bank transfer times.