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Park Policy

Guest code of conduct

We strive to provide a welcoming and safe place for people of all ages and walks of life to camp. Trinity Islands is a place where our guests can get back to nature and relax.

We ask that all guests limit noise between the hours of 10pm and 6am. At all other times we encourage our guests to be mindful of each other. Should we be called to your campsite after 10pm as a result of undue noise, you may face a $20 call-out fee and eviction from the park.

In the interests of guest enjoyment and safety, we do not allow generators to be used at any time.

The use of motorised craft (other than electric propulsion) is prohibited on our lake.

Visitors are prohibited from entering the park at all times. Should you allow visitors onto the park without the permission of management you will be evicted and your visitors may be referred to Queensland Police.

Although we are a large park, it is important our guests abide by our speed limit of 10klm per hour through the main park area and 20klm per hour on the park’s main road. We do not give warnings, if you can’t stick to the speed limit, you can’t stay at our park.

Check-in and Check-out

Site Check-in is from 12noon.

Cabin Check-in is from 2pm.

Checkout is strictly 10am.

Sites must be left clean and free from rubbish, wood chips, coals and pet excrement upon departure.

No Party Policy

We do not allow loud music, noisy parties, offensive language or the excessive consumption of alcohol. Management reserves the right to evict any individual or group from the park who is considered to be in contravention of this policy. Evictions will result in forfeiture of all monies paid to Trinity Islands Holiday Park irrespective of the length of stay.

Cancellation/ Refund/ Booking Policy

  • Refunds of deposits and fees paid are available from Trinity Islands Holiday Park in accordance with the cancellation conditions below. All cancellations and/or refund requests must be provided in writing.
  • NO REFUND or CREDIT is provided for early departure, this includes unfavourable weather conditions.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee will be charged. The $30 administrative cancellation fee can be credited to a future booking if returning within 12 months of the initial cancellation.

Peak Season Cancellations

  • Cancellation of Peak Season bookings providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
  • Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

Off Peak Season Cancellations

  • Cancellation of Off Peak Season Bookings providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
  • While we do our best to accommodate a preferred site, these are not guaranteed.

Refund Conditions

  • Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by EFT TRANSFER – (Direct credit) – Direct into guest bank account. Guest must supply their BSB, ACCT. NO. & Account Name.

PLEASE NOTE: ALL REFUNDS ARE PROCESSED WEEKLY

We are part of Kui Parks

Members receive 10% discount on all accomodation up to $40 per stay. Call 1300 079 018 to apply your discount.

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