Park Policy

Guest code of conduct

We strive to provide a welcoming and safe place for people of all ages and walks of life to camp.  Trinity Islands is a place where our guests can get back to nature and relax.

We ask that all guests limit noise between the hours of 10pm and 6am.  At all other times we encourage our guests to be mindful of each other.

In the interests of guest enjoyment and safety, we do not allow generators or the use of motorised craft on our lake.

You may have visitors to your campsite with the prior approval of the park manager.  Visitors are strictly prohibited from driving their vehicles anywhere in the park area – there is parking at reception for visitor vehicles.

Although we are a large park, it is important our guests abide by our speed limit of 10klm per hour through the main park area and 20klm per hour on the park’s main road.  Children are constantly at play in our park and their safety is our priority.

Cancellation/ Refund/ Booking Policy

  • Refunds of deposits and fees paid are available from Trinity Islands Holiday Park (Titp Pty Ltd) in accordance with the cancellation conditions below. All cancellations and/or refund requests must be provided in writing.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee will be charged. The $30 administrative cancellation fee can be credited to a future booking if returning within 12 months of the initial cancellation.

Peak Season Cancellations

  • Cancellation of Peak Season bookings providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
  • Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

Off Peak Season Cancellations

  • Cancellation of Off Peak Season Bookings providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
  • Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
  • While we do our best to accommodate a preferred site, these are not guaranteed.

Refund Conditions

  • Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by EFT TRANSFER – (Direct credit) – Direct into guest bank account. Guest must supply their BSB, ACCT. NO. & Account Name.

PLEASE NOTE: ALL REFUNDS ARE PROCESSED WEEKLY