Deposit Policy & Fees
A deposit is required to secure each reservation. For all bookings a deposit equal to 50% of the booking cost must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. Deposit payments are to be made by direct debit to our bank account. Our bank account details can be found on the booking confirmation emailed to you at the time of your booking. If you do not receive a booking confirmation, please email us at firstname.lastname@example.org.
Please email a copy of the transaction receipt to email@example.com.
Trinity Islands Holiday Park (Titp Pty Ltd) do not accept bookings from persons under the age of 18 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.
Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains.
Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: playground equipment; water parks and water activities; operation of vehicles, plant and equipment; sporting and children’s activities; exercise equipment; interaction with wildlife, waterways, water courses and dams; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs.
All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.
Lake and water activities: Use of lake and associated facilities may result in serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs, strains or lacerations. Flips, somersaults and inverted manoeuvres into the water are dangerous and prohibited. Other risks include diving head first, slips, trips, falls, running on wet surfaces and not providing adequate supervision to children.
Subletting of Accommodation
Sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.
The Agreement is governed by the laws in force in the State of Queensland, Australia.
Queries and Disputes
If a party has a query or dispute in respect of the Agreement or a query or dispute in respect of the payment of monies we ask that they contact Us by:- Email at – firstname.lastname@example.org
Our commitment to Privacy
TITP Pty Ltd as Trustee for TITP M Trust (ACN 637 408 881) trading as Trinity Islands Holiday Holiday Park (TITP Pty Ltd) is committed to treating the privacy of our customers with utmost importance.
A reference in this document to TITP Pty Ltd includes when TITP Pty Ltd handles personal information as an agent of any business that it operates or manages.
The personal information that TITP Pty Ltd collects may include an individual’s:
- Date of Birth and gender;
- Driver’s license number and/or passport number and, upon our request, a copy of your driver’s license or passport;
- Email addresses / IP addresses;
- Telephone numbers;
- Date of birth;
- Vehicle details including registrations and vehicle make and model;
- Payment information (such as credit card, PayPal or bank details);
- Financial and transaction details associated with bookings, products and services;
- Special needs or preferences;
- Information concerning previous interactions with TITP Pty Ltd and business partners;
- Your social media preferences;
- Any preferences you tell us about or other information that you provide.
In addition, TITP Pty Ltd may collect sensitive information by consent to assist with providing services to cater to special needs.
Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect.
Why we collect Personal Information
The primary use for obtaining personal information is to effectively administer records, accounts and financial transactions, to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training, to provide for administration and operations, arrange bookings and accommodation, book tours and other services on a customer’s behalf, to improve services to meet customer preferences, provide opportunity for future sales and marketing and provide other goods, and services in connection with TITP Pty Ltd business or undertaking. Some personal information obtained is required by law such as properly identifying parties to a contract.
The information obtained provides a means for TITP Pty Ltd to contact customers, provide tourism information and assist in managing risks associated with staying at a Park including responding to emergencies, responding public safety threats or where there is a serious threat to health, life or safety. Personal information also assists in understanding the demographics of existing and future customers and providing appropriate facilities to meet customer needs and to offer marketing material to customers to provide information on goods and services offered.
How we collect personal information
Generally, we collect personal information directly from you, such as when you make a booking with us or when you have other dealings with us.
We may collect and update that information over the phone, over the Internet, in person (when you visit us at our Park, when you write to us or if you participate in our marketing campaigns.
We may also collect personal information through third parties such as:
- Tour operators
- Data washing organisations and postal service providers, including Australia Post
We may use and disclose the personal information we collect for the purpose of providing you with tailored marketing communications about our goods and services, or to conduct market research. Typically, we send these communications to your email address or mailing address.
When we disclose personal information
As TITP Pty Ltd is concerned with maintaining the privacy of personal information, such information will not be disclosed to third parties that are not directly involved or associated with TITP Pty Ltd’ business or undertaking unless:
- an emergency exists where disclosure of such information will assist in the response; and
- a law enforcement agency or person duly authorised by law requests the disclosure of such information for bona fide reasons. We may disclose your personal information where we are required or authorised by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.
Personal information may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed. TITP Pty Ltd will also provide options for a person to opt out of receiving marketing material.
In addition, TITP Pty Ltd may use information appropriately and lawfully sourced by a third party for direct marketing purposes if the information is not sensitive information and:
- it is impracticable for TITP Pty Ltd to seek your consent before that particular use;
- you have not made a request to TITP Pty Ltd not to receive direct marketing communications;
- in each direct marketing communication with you, TITP Pty Ltd includes a prominent notice informing you how to opt out if you wish not to receive any further direct marketing communications.
We may collect information about your social media preferences and activities so that we can engage with our customers on social media sites. We may also collect certain demographic information and behavioural information from social media platforms to better serve consumers with more targeted advertising.
If we do not collect information in the ways described above, we may not be able to let you know about our products and services in the most effective way.
Opting out of direct marketing
If you do not wish to receive direct marketing information from TITP Pty Ltd, please use the contact details below to update your preferences.
It may not be possible for us to immediately action a request to cease receiving any or all direct marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly activate a change in preference or a opt-out of receiving future direct marketing material.
Protection of personal information
TITP Pty Ltd takes reasonable steps to ensure the personal information it holds is accurate and up-to-date, and is protected from misuse, interference and loss, and unauthorised access, modification or disclosure. All information stored electronically is protected by unique password and network protection with access limited to key positions held within TITP Pty Ltd. Physical records are kept in secure locations to prevent unauthorised access or disclosure. In addition, once records are no longer of use, personal particulars will be removed to de-identify any such records.
When the opportunity arises, TITP Pty Ltd will take steps to confirm or update the personal information and contact particulars to ensure currency is maintained as is practicable.
Website cookies and digital services
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.
Openness, Access and Correction
TITP Pty Ltd will provide access to personal information held by us on you, according to our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. Prior to information being released, precautions will be taken to confirm the person’s identity by reference to information held and other unique information held. If your personal details change, such as your address or phone number, please contact us at email@example.com to update your details.
Making a complaint
If you wish to complain about our handling of your personal information, please send a written complaint to the Privacy Officer in the first instance by using the contact details below. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information. If you are dissatisfied with the outcome of our investigation, you may take your privacy complaint to the Office of the Australian Information Commissioner (OAIC). For information in making a complaint to the OAIC, please visit the OAIC’s website http://www.oaic.gov.au/privacy/privacy-complaints, or phone 1300 363 992.
Contacting TITP Pty Ltd
Any queries relating to this policy, enquiries about the personal information held, requests to update personal information, requests to be excluded from receiving marketing communications or complaints may be directed to TITP Pty Ltd at firstname.lastname@example.org.